Customer Administrator

  • Job Reference: 114032853-2
  • Date Posted: 21 October 2019
  • Recruiter: Anonymous
  • Location: Crickhowell, Powys
  • Salary: On Application
  • Sector: Administration
  • Job Type: Contract

Job Description

A new opportunity has arisen with the WEY Education group, for a Customer Administrator - Support and Attendance Monitoring to join our team based in Crickhowell, Wales. This is a full time, temporary position for 6 months with the potential to become permanent. In return, you will receive a competitive salary of up to £18,000 per annum depending on skills and experience, plus benefits.

Wey Education plc is the AIM listed holding company of an educational group providing services online worldwide. Using state-of-the-art digital technology, Wey operates two established divisions - InterHigh, a non-selective fee-paying online secondary school, established in 2005 and a B2B division serving other educational providers, schools, local authorities and other public bodies, Academy21.

Academy21 supports over 1,000 vulnerable pupils each year who for a variety of reasons are unable to attend mainstream secondary school. It supports over 30 local authority services and hundreds of schools each year to help them realise the best possible academic outcomes for young people who may be excluded or suffer from medical and complex mental health issues.

In return for joining us, you will benefit from:

- 25 Days Holiday

- Company Discount Programme

- Company pension

- Entitlement to join the EMI employee Option Scheme

About the Customer Administrator role:

The role requires the support of Academy21 clients on a national basis across England and Wales. It encompasses the day to day interaction with client staff to answer queries, provide requested information and as directed process pupil enrolments within our in-house systems.

Typically, this will be focused on the administration and management of school accounts and designated small local authority accounts, providing a temporary service to deliver regular attendance data on their pupils, identifying absent pupils and notifying customers where pupils have missed their Academy21 lessons.

It is expected that the post holder will work and communicate directly with clients and provide data entry of pupil enrolments as directed by two regional customer administrators but will report directly to the National Sales Manager.

Key duties and responsibilities of our Customer Administrator:

- Daily attendance monitoring and absence communications

- General administration support

- Dealing with day to day telephone enquiries and re-routing calls

- Processing student enrolments

- Keeping up to date records including a database of clients and pupils

- Telephone and customer service support.

What we are looking for in our Customer Administrator:

- Enhanced DBS clearance

- Customer service and/or support experience

- Excellent written and verbal communication skills

- Qualified to A Level, BTec - NVQ -Level 3/4

- Highly computer literate, with experience of CRM's and relationship database

- High level of attention to detail, data accuracy, highly organised.

This is an outstanding opportunity to join the Wey Education plc and be a key part of its growth as Wey changes the face of education worldwide. If you would like to be part of this, please click 'apply' today to be considered as our Customer Administrator - we would love to hear from you.

Interhigh is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practise across the school