Customer Service Administrator

  • Job Reference: 431397476-2
  • Date Posted: 26 November 2021
  • Recruiter: Busy Bee Recruitment
  • Location: Bar Hill, Cambridgeshire
  • Salary: £18,000 to £20,000
  • Sector: Administration
  • Job Type: Permanent

Job Description

We are currently working with one of the UKs leading suppliers of IT and Print to recruit a Customer Service Administrator to their existing team. The role comes with a variety of duties, focusing on customer service and administration. You will be based in the Cambridge head office and be responsible for providing support to customers.

Location: Outskirts of Cambridge, Cambridgeshire
Hours: Monday - Friday, 8:30am - 5pm with 1 hour for lunch unpaid
Salary: £18,000 - £20,000
Duration: Permanent
Start: ASAP

This role will be taking meter readings from customers, producing quotations from the readings and creating invoices. You will be working on an internal database system as well emails, word and excel therefore IT skills is essential.

Duties will include:

- Providing excellent customer services via telephone and email, communicating both internally and externally
- Provide and process information to customers in response to requests, account queries and cash collections
- Processing credit notes and prompting payment of invoices
- Dealing with any invoice issues and matters appropriately
- Dealing with requests for meter readings and entering information into the system
- Producing reports and customer account information
- Assisting with the collection of payments, direct debits and other relevant payment matters
- Providing other administrative support to the wider team
- Resolving matters in an effective and professional manner

Skills and Experience Required:

- Excellent communication skills - both verbal and written
- Administrative skills
- Customer services experience and a passion for providing excellent service to customers
- Good team player, who can demonstrate flexibility and adaptability
- Meeting deadlines
- Excellent numerical skills
- A willingness to solve problems and support customers

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy