Customer Service Administrator

  • Job Reference: 431341906-2
  • Date Posted: 25 November 2021
  • Recruiter: Reed
  • Location: Redhill, Surrey
  • Salary: On Application
  • Sector: Administration
  • Job Type: Permanent

Job Description

Duties:

• Responsible for receiving incoming calls and manning reception desk

• Discuss services and skills over the phone to secure bookings.

• Meet and greet customers into reception, confirming booking details and relaying information to the workshop.

• Responding to customer enquiries via email, social media, telephone and face to face.

• Diary management using internal booking system.

• Communicate repair required to customers vehicles clearly, selling the job and answering any doubts they may have - helping them to make a decision.

• General office administrative duties.

• Updating database with customer information accurately.

• Generating Invoices and taking payments.

• Liaising with customers, workshop and external subcontractors.

• Assisting the Office Manager with any duties asked to perform within the team.

Key Skills:

• Strong customer service skills.

• Good communication skills both verbal and written.

• Enjoy working a part of a friendly team.

• Good IT skill with knowledge or Microsoft office suite.

• Keen to learn new skills.

• "Can Do" attitude.

• Works well under pressure

Hours: Mon - Friday 08.30 to 17.30 Saturday 08.30 -12.30 (On a Rota)