Customer Service Administrator

  • Job Reference: 431557007-2
  • Date Posted: 26 November 2021
  • Recruiter: Randstad Business Solutions
  • Location: Solihull, West Midlands
  • Salary: £24,000
  • Sector: Administration
  • Job Type: Permanent

Job Description

A fantastic construction company based on Birmingham Business Park are looking for a Customer Service Administrator to work with a team of 6 customer service administrators.

You will be joining a hard working and busy team so experience in a fast pasted environment is essential!

Benefits:

  • 25 days holiday, increasing with years of service
  • Annual company bonus scheme
  • Pension scheme
  • Life insurance
  • Office parking
  • Cycle to work scheme

Your Responsibilities:

  • Create and update orders and delivery requests
  • Develop and maintain good and effective working relationships between customers, suppliers and sales staff
  • Support the sales teams in their objectives
  • Ensure prompt action and progress of call offs and queries received from customers, suppliers and sales staff
  • Check customer and manufacturer acknowledgements
  • Monitor customer credit status in conjunction with Head Office and ensure that Company Credit Control Procedures are always adhered to
  • Notify availability concerns to sites and sales staff
  • Work with colleagues to achieve team objective and KPI targets
  • General office duties such as visitor reception, admin and filing

Your skills/experience:

  • Customer Service experience in a fast paced environment
  • Well-developed telephone call handling skills
  • Must be able to communicate effectively and be polite but assertive when required
  • Must show evidence of being organised and responding promptly
  • Ability to listen and to be patient when required
  • Able to work accurately and quickly
  • Ability to work under pressure and make correct decisions
  • Good skills in Word and general Windows environment
  • Evidence of building relationships with customers or suppliers

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.