IT Delivery Analyst Apprentice

  • Job Reference: 431399264-2
  • Date Posted: 26 November 2021
  • Recruiter: MultiVerse
  • Location: London
  • Salary: £20,000
  • Sector: Apprentice
  • Job Type: Permanent

Job Description

The IT Delivery Analyst at Charles Taylor will have the responsibility to provide timely and efficient support to the teams user community in the provision of ICT services, delivering this support within agreed service levels. You will also perform the configuration, administration, deployment, and documentation duties required to help the team maintain the Group IT Technical Delivery Manager operation within the defined processes and framework.

A typical day

  • Provide meeting room support as required by the business, which may be internally or externally based, including set up and configuration of AV equipment
  • Respond to assigned requests for IT support and services (including incidents, and service requests) in a timely, polite, and efficient fashion, adhering to the defined SLA timeframes
  • Analyse and mange assigned 1st/2nd line support calls for the EMEA (Europe, the Middle East and Africa) Team
  • Log and track the status of assigned requests for IT support and services, ensuring regular customer updates and manage the unassigned tasks queue
  • Build laptops ready for deployment by Senior analysts using SCCM (Systems Management Software)
  • Manage time and tasks accordingly in order to be available to react to tickets that are raised with the team
  • Hardware replacements and upgrades
  • Responsible for the printer consumables across the region
  • Provision and deploy new equipment and applications to individuals and groups, following the appropriate processes and ensuring compliance with licensing requirements
  • Maintain the hardware inventory, working closely with the procurement team, to ensure accurate stock levels

You must have

  • GCSE English & Maths 4-9 (C-A*) or equivalent

Skills needed

  • Problem solving
  • Teamwork
  • Communication

Personal Qualities

  • Ability to work independently and as part of a team.
  • Exposure to common applications i.e. Microsoft Office 2016 & Outlook
  • Knowledge of Active Directory administration (user and group management, adding objects to the domain, etc.)
  • Interest in hardware installation and troubleshooting, including laptops, desktops, telephones, mobile telephony, printers, and other peripherals
  • Theoretical knowledge of common build and imaging software for deploying corporate standard images to standard desktop hardware such as Autopilot & SCCM
  • Familiar with mobile devices, preferably Apple products

Perks and benefits

  • Amazing location
  • Discounts
  • Multiverse Community Hub
  • Multiverse community
  • Pension
  • Showers on-site
  • Social events

Future Prospects


After your Business Associate apprenticeship, you have the opportunity progress into HR, Recruitment, Sales, Marketing & PR, Real Estate, Personal Assistant, Office Management, Business Management. Most of the above can be completed in a higher-level qualification.

Included in Qualification


1. Training on the 18 month Standard Level 3 Business Associates apprenticeship.

2. Being a Multiverse apprentice means access to awesome social events, sports teams, insight/career days with other apprentices to grow your network, as well as your own personal coach who will guide you through the qualification and help you achieve your full potential.

3. As part of your Multiverse apprenticeship, you will have access to our Future Leaders Foundation modules to help you develop the 6 key competencies: well-being, self-awareness, motivation, conscientiousness, effectiveness and grit.