Junior Customer Service Administrator

  • Job Reference: 431557123-2
  • Date Posted: 26 November 2021
  • Recruiter: Kinetic Office Recruitment
  • Location: Nottingham, Nottinghamshire
  • Salary: On Application
  • Sector: Administration
  • Job Type: Permanent

Job Description

Junior Customer Service Administrator
Castle Marina - with parking
£Competitive
35 hours per week, Monday to Friday

Overview:

Our well-established professional client is a key player in their field. Even with their substantial growth over the years they have retained their culture and ethos of a friendly and professional family business.

They are looking for a Junior Customer Service / Sales Support Administrator to provide general administrative support to the customer service team to achieve their objectives and meet the daily operational needs of the department.


Responsibilities will include:

  • Answer incoming calls to the office and forward to the relevant person
  • General office duties such as visitor reception
  • Create and update orders and delivery requests in accordance with the Company's procedures
  • Check manufacturer acknowledgements and monitor timely receipt
  • Develop and maintain good and effective working relationships between customers, suppliers, and colleagues
  • Support the sales teams in their objectives
  • Monitor and process all supplier dispatch reports
  • Ensure prompt action of queries received from customers, suppliers, and colleagues
  • Provide absence cover for Customer Service Coordinators in line with all Company procedures
  • Any other duty deemed by the Directors to be in the interest of the team in achieving its objectives

Skills & Qualities:

  • Well-developed telephone call handling skills
  • Must be able to communicate effectively and be polite but assertive when required in difficult situations
  • Relevant experience of customer service and administration
  • Must show evidence of being organised and responding promptly
  • Ability to listen properly and to be patient when required
  • Able to work under pressure and make correct decisions
  • Good skills in Word and general Windows environment
  • Evidence of building relationships with customers or suppliers
  • Must reside within commutable distance of the office

Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs, please assume you have been unsuccessful.