Our established and highly reputable client is seeking to recruit a Support Administrator to join their busy, friendly and successful team in their Uckfield office.
Permanent role with parking available
Reporting to the Key Account Manager, the Support Administrator has principal responsibility for support and administration for two International Sales representatives covering European and International Export markets
The primary responsibilities of the role include:
Providing a high level of customer service to overseas clients based largely in Europe, America, Australia and Russia
Dealing with enquiries and queries, liaising with internal departments as required and responding to customers in a timely fashion
Receiving of customer orders with high levels of internal communication
Monitoring availability of outstanding / upcoming orders to ensure despatch dates are met
Communicating with customers regarding order progress and despatch dates
Working closely with the Despatch Department regarding shipments
Liaising and booking freight forwarders for sea / air freight
Preparation of required documentation for shipping Notes for sea freight consignments / containers, together with relevant paperwork - full training provided
Preparation of Invoices / Packing Lists for shipments, raising pro forma invoices
Despatch of samples worldwide with associated paperwork requirements.
Completion of Customer Complaint forms, follow-up with Quality Manager and responding to customers
Updating and management of database
Preparing and maintaining customers personal price lists and part numbers where applicable.
The successful candidate will have excellent communication skills and will ideally have customer service experience.
My client require applicants to have very good IT skills with experience and knowledge of Microsoft office software. You will need to be able to work well under pressure in a fast-paced office environment whilst maintaining attention to detail.
This is an excellent opportunity to join a superb business
First Recruitment Services is acting as an employment agency on behalf of this vacancy