Office Administrator

  • Job Reference: 431557557-2
  • Date Posted: 26 November 2021
  • Recruiter: First Recruitment Services Limited
  • Location: Uckfield, Sussex
  • Salary: £21,000 to £22,000
  • Sector: Administration
  • Job Type: Permanent

Job Description

Our established and highly reputable client is seeking to recruit a Support Administrator to join their busy, friendly and successful team in their Uckfield office.

Mon-Fri 0

Salary £21000-£22000

Permanent role with parking available

Reporting to the Key Account Manager, the Support Administrator has principal responsibility for support and administration for two International Sales representatives covering European and International Export markets

The primary responsibilities of the role include:

Providing a high level of customer service to overseas clients based largely in Europe, America, Australia and Russia

Dealing with enquiries and queries, liaising with internal departments as required and responding to customers in a timely fashion

Receiving of customer orders with high levels of internal communication

Monitoring availability of outstanding / upcoming orders to ensure despatch dates are met

Communicating with customers regarding order progress and despatch dates

Working closely with the Despatch Department regarding shipments

Liaising and booking freight forwarders for sea / air freight

Preparation of required documentation for shipping Notes for sea freight consignments / containers, together with relevant paperwork - full training provided

Preparation of Invoices / Packing Lists for shipments, raising pro forma invoices

Despatch of samples worldwide with associated paperwork requirements.

Completion of Customer Complaint forms, follow-up with Quality Manager and responding to customers

Updating and management of database

Preparing and maintaining customers personal price lists and part numbers where applicable.

The successful candidate will have excellent communication skills and will ideally have customer service experience.

My client require applicants to have very good IT skills with experience and knowledge of Microsoft office software. You will need to be able to work well under pressure in a fast-paced office environment whilst maintaining attention to detail.

This is an excellent opportunity to join a superb business

First Recruitment Services is acting as an employment agency on behalf of this vacancy