Sales Order Administrator

  • Job Reference: 431557102-2
  • Date Posted: 26 November 2021
  • Recruiter: Kinetic Office Recruitment
  • Location: Nottingham, Nottinghamshire
  • Salary: On Application
  • Sector: Administration
  • Job Type: Permanent

Job Description

Customer Service Coordinator / Sales Order Process Administrator
Castle Marina, Nottingham
£Competitive plus annual bonus
35 hours per week, Monday to Friday


Our well-established professional client is a key player in their field. Even with their substantial growth over the years they have retained their culture and ethos of a friendly and professional family business.

They are looking for a Customer Service Co-Ordinator / Sales Order Process Administrator to process customer and supplier orders, delivery requests and accounts to ensure that customer needs and service levels are achieved.

Duties will involve:

  • Create and update orders and delivery requests in accordance with the Company's procedures
  • Develop and maintain good and effective working relationships between customers, suppliers and sales staff
  • Support the sales teams in their objectives
  • Ensure prompt action and progress of call offs and queries received from customers, suppliers and sales staff
  • Check customer and manufacturer acknowledgements
  • Monitor customer credit status in conjunction with Head Office and ensure that company Credit Control procedures are always adhered to
  • Work with colleagues to achieve team objective and KPI targets
  • General office duties such as visitor reception, admin and filing

Essential Experience:

  • Well-developed telephone call handling skills
  • Have excellent written and oral communication skills
  • Must be able to communicate effectively and be polite and assertive when required
  • Demonstrable experience of sales order processing using sales order processing systems
  • Ability to work calmly under pressure and make correct decisions
  • Ability to listen and be patient when required
  • Able to work accurately and quickly
  • Must show evidence of being organised and responding promptly
  • Evidence of building relationships with customers or suppliers
  • Have relevant experience of customer service support and administration
  • Good IT Skills - Outlook, Word, Excel and general Windows environment
  • Must reside within a commutable distance form the office

Desirable Experience:

  • Knowledge of the construction industry
  • Knowledge of managing orders within customer credit limits
  • Experience of dealing with invoice queries

Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs please assume you have been unsuccessful.